Xerox Phaser 4620 User Manual

5/2011
1-5
Phaser 4600/4620 Printer Service Manual
SCP 3, SCP 4
Service Call Procedures
Revision - Xerox Internal Use Only
SCP 3 Normal Call Actions
Normal Call Actions are used to determine the reason for the service call.
Procedure
NOTE: If a fault message appears at any time. Refer directly to the RAP for the fault message
and perform the procedure.
If possible, perform the following:
1. Review any defective print samples.
2. Determine that the user accessible settings are correct. If necessary refer to the user doc-
umentation.
3. Check all job queues and verify with the customer any requirement to print the documents
in memory, before switching off the power or clearing memory.
4. Print the Customer Assistance Report (Call for Assistance), then record the total print
count.
5. Go to SCP 4 Fault Analysis.
SCP 4 Fault Analysis
Fault Analysis is used to identify a fault.
Procedure
When diagnosing or repairing a fault in a particular subsystem, exercise the machine in all
modes until the fault is determined. In the instance of finding more than one fault or failure, cor-
rect one fault before going to the next fault. If no fault is found, go to SCP 5 Subsystem Mainte-
nance.
Fault Codes
If a fault code is displayed, go to the relevant RAP.
UI Faults
If the machine is on but the UI is blank, test the UI with dC330.
Stapler Faults
If the machine has a stapler fault, test the Stapler with dC330.
Image Quality Defects
If the image quality is defective, go to the IQ1 Image Quality Entry RAP.
For image quality specifications, refer to the following:
• IQS 1 Solid Area Density.
• IQS 2 Skew.
• IQS 3 Registration.
Additional Information
If necessary, refer to the following general procedures and information:
• GP 1 Diagnostics Entry
• GP 2 Fault Codes and History Files
• GP 3 System Administration Tools
• GP 4 Reports
• GP 5 Firmware Upgrade
• GP 6 Electrostatic Discharge Prevention
• GP 7 Machine Specifications
• GP 8 General Disassembly Precautions
• GP 9 Service Menu Map
• GP 10 How to Check a Motor
• GP 11 How to Check a Sensor
• GP 12 How to Check a Solenoid or Clutch
• GP 13 How to Check a Switch
• GP 14 Separate System Modules
• GP 15 How to Safely Move heavy Modules
• GP 16 Machine Lubrication
• GP 17 Installation Space Requirements

Xerox Phaser 4620 Specifications

General

Operating temperature (T-T)	50 - 90 °F
Operating relative humidity (H-H)	20 - 80 %
Color	No
I/O ports	10/100/1000 BaseT Ethernet, USB 2.0
Depth (min)	541 mm
Height (min)	420 mm
Minimum width	476 mm
Minimum weight	34.6 kg
Package length	698.49 mm
Print technology	Laser printing
Mac compatibility	Yes
Security features	Audit log, HTTPS, Image overwrite security, IP filtering, IPSec, Network authentication, SNMPv3, 802.1x
Storage drive type	Optional
Print memory (standard)	256 MB
Power consumption (active)	900 W
Minimum storage drive space	160 GB
Power consumption (standby)	93 W
Power consumption (PowerSave)	10 W
Storage media	HDD
Maximum internal memory	768 MB
Sound power level (standby)	39 dB
PCL fonts	93
Certification	Class 1 Laser Product, CE Marked, EMC Directive 89/336/EEC, EN 55022 Class B, EN 55024, FCC Part 15, Class B, Low Voltage Directive 73/23/EEC, RoHS Directive 2002/95/EC
Country of origin	China
Maximum duty cycle	275000 pages per month
Number of PostScript fonts	136
Number of print cartridges	1
Total input capacity	550 sheets
Total output capacity	500 sheets
Maximum input capacity	2000 sheets
Multi-Purpose tray input capacity	100 sheets
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	7.8 s
Print speed (black, normal quality, A4/US Letter)	65 ppm
Display	LCD
Package weight	40200 g
Maximum print size	216 x 356 mm
Paper tray media types	Bond paper, Card stock, Labels, Pre-Printed, Recycled paper, Transparencies
ISO A-series sizes (A0...A9)	A4
Standard interfaces	USB 2.0
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Export Control Classification Number (ECCN)	EAR99

Weight and Dimensions

Width	627.37 mm
Height	685.79 mm
Dimensions (WxDxH)	476 x 420 x 541 mm