22 Maintenance and Troubleshooting
2
Troubleshooting the Instrument Communication
How to create a Support Package
How to create a Support Package
The Support Package collects files and puts them into a ZIP file named
similarly to Exper t_06122015_164231. The ZIP file is saved automatically on
your desktop and has to be send out manually (via email) to Agilent support.
In order to create a Support Package, in the 2100 Expert software, open Help >
Create support package. In the pop-up window, a list of tasks is presented.
Make sure all tasks are selected, then click collect to proceed.
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