36 Maintenance and Troubleshooting
5
Troubleshooting the DNA Application
Overview
Overview
Error messages appearing on the screen describe a problem that has occurred
with either the hardware or the software.
Additional information regarding the nature of a problem may be found in the
Run Log for the data file. Select the Log Book tab in the Data and Assay context.
The Run Log lists all the actions and errors that occurred during the run.
In rare cases, results generated by the 2100 Bioanalyzer system might not be
as expected. To help find the reason for the discrepancy, see “Symptoms
(DNA)” on page 37.
For most observations, there will be at least one corresponding example,
depicting a typical electropherogram, gel-like image or result table. Once the
observation that resembles the outcome of the experiment has been identified,
a set of assigned causes will be listed by priority.
The causes are grouped into three levels:
• Most probable cause
• Probable cause
• Least probable cause
A list of solutions to help fix the problems are assigned to the causes. For
successful troubleshooting, go through all the solution hints listed by
probability.
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