86 Maintenance and Troubleshooting
6
Troubleshooting the RNA Application
Symptoms (RNA)
Error Message: No data received since 5 seconds
Most probable causes Solution
Disrupted communication between
instrument and computer.
Please refer to “Troubleshooting the Instrument Communication” on page 15 for
troubleshooting instrument communication issue.
Ensure the Agilent USB-Serial Adapter cable, black cable (5188-8031) for 2100
Expert Software version B.02.08 and greater is used to connect the 2100
Bioanalyzer instrument to the computer through a USB port. See “USB to Serial
Adapter” on page 21.
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