46 Maintenance and Troubleshooting
5
Troubleshooting the DNA Application
Symptoms (DNA)
Back to “Symptoms (DNA)” on page 37
Least probable causes Solution
Chip contaminated. Wear powder-free gloves only.
Do not touch the underside of the chip.
Do not touch the wells of the chip.
Clean the electrodes.
Load the chip immediately after taking it out of its sealed
bag.
Vibration of 2100 Bioanalyzer instrument. Do not touch 2100 Bioanalyzer instrument during a run.
Remove vibration devices, such as vortexers and vacuum
pumps, from bench.
Autofocus failure. Check autofocus using the “Hardware Diagnostics” on
page 29. If autofocus fails, contact Agilent Technologies at
www.agilent.com/genomics/contact.
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