If as a result of the site visit, the system failure was subsequently found to be caused by these or other exclusions,
Traka will charge for both parts and labour at the prevailing rates.
Use of the equipment and Backing up the data
The Customers responsibilities are to:-
1. Ensure that the Traka hardware and software is used in a proper manner by competent trained employees
only and in accordance with the Traka User Guides.
2. Provide the Traka support engineer full access to the Traka cabinet and Traka32 software. This may include
making available access keys and passwords.
3. Ensure that the Traka cabinets are regularly communicated to the support PC and that the Traka32 database
is regularly backed up.
4. Not alter or modify the hardware or software in any way whatever nor permit it to be combined with any
other system without the prior written consent of Traka.
5. Not request, permit or authorise anyone other than Traka to provide any maintenance services in respect of
the hardware or software while the maintenance agreement is in effect and not subject to notice of
termination.
6. Co-operate fully with Traka personnel in the diagnosis of any error or defect.
7. Ensure in the interests of health and safety that Traka personnel while on the Customers premises for the
purpose of this agreement are either at all times accompanied by a member of staff familiar with the
premises and safety procedures or trained in respect of the site health and safety procedures.
Limitation of Liability
Traka shall not be liable for any direct, indirect or consequential loss or damage howsoever caused, arising from this
agreement, the software, the hardware, its use, application support or otherwise, except to the extent which it is
unlawful to exclude such liability.
Database
Traka shall not be liable for any direct, indirect or consequential corruption or loss of data arising from modification to
the Traka database not conducted using the proper Traka32 tools provided. Any reparation to a Traka database
required to be carried out by a Traka Engineer, where the database structure has been tampered with using other
software programs (non-Traka software programs) such as Microsoft Access or Microsoft SQL Server will be charged
for accordingly. Minimum fixed cost of reparation is £150.00
Virus
Traka warrants that it will use all reasonable endeavours to ensure that the software is supplied free of computer
viruses and has undergone rigorous virus checking procedures prior to delivery in line within current best practices.
To Next Page
