Autel Alpha - Page 165

154 Chapter 7 Firmware Updates and Maintenance
2. The aircraft cannot power on:
 Check whether the smart battery has sufficient power. If the battery level is too low, it may
result in a power-on failure after shutdown. In this case, fully charge the smart battery and
then power the aircraft on.
 If the smart battery has sufficient power, check whether the battery makes proper contact
with the aircraft's fuselage. Dirt or rust at the battery connector can lead to poor contact
and must be cleaned before being re-inserted into the battery for power-on.
 Check whether there are any missing or damaged metal contacts at the aircraft battery
connector and the smart battery connector. If yes, please contact Autel Robotics.
 Check whether the ambient temperature is suitable, as low temperatures can affect
battery output performance, resulting in a power-on failure.
 If the aircraft or the smart battery is unexpectedly powered off during a firmware update,
it may result in a power-on failure. In this case, contact Autel Robotics.
 When none of the above conditions apply, if the aircraft can power on after the smart
battery is replaced, it may be a hardware failure of the smart battery; if the aircraft still
cannot power on after the smart battery is replaced, it may be a hardware failure of the
aircraft itself. In this case, contact Autel Robotics.
3. The aircraft reports a fault during startup self-check:
 Check the gimbal camera. If the gimbal camera has no response, power off the aircraft,
reassemble the gimbal camera, and then perform a startup self-check again.
 If the gimbal camera successfully passes the self-check, but the aircraft still reports a fault,
it may be a hardware failure of the aircraft. In this case, contact Autel Robotics.
4. There is no response from the remote controller when pairing it with the aircraft:
 Confirm that the distance between the aircraft and the remote controller is within
50 centimeters.
 Check whether there is a metal object, mobile device, signal interference device, or another
remote controller nearby.
5. After the aircraft powers on, the motors do not start:
 Check whether the remote controller is paired with the aircraft.
 Please confirm whether the arms are fully unfolded. The motors will not be powered if the
arms are not fully unfolded.
 Check whether the command sticks of the remote controller are functioning correctly and
whether the remote controller has been correctly calibrated.
 Check whether the aircraft's battery has sufficient power.
 Check whether the aircraft's compass has been correctly calibrated.
 If none of the above conditions apply, it may be a hardware failure of the aircraft itself. In
this case, contact Autel Robotics.
6. After the motors start, the aircraft does not take off:
 Check whether the aircraft is in a No-Fly Zone.
 Check whether the aircraft is placed on a flat surface.
 Check whether there are obstacles near the aircraft and whether the obstacle avoidance
system of the aircraft is enabled.
 Please confirm that all smart batteries are installed, and the battery level difference
between the two batteries is less than 12%.