Chapter 9: Troubleshooting 209
Communication problem
between Loader and
computer
Loader power off Switch on the Loader power, quit
the software, and relaunch.
Loose or damaged cable
connecting Loader to
computer
Shut down the computer and
switch off the Loader power.
Check all cable connections
(page 181).
Wrong communication port
in Loader Manager software
In Loader Manager, choose Loader
Manager > Preferences. Check that
Print Port (2) is selected
(page 181). If not, change the
Preference, save, quit the software,
and relaunch.
Tube stuck message
displayed repeatedly
Firmware not clearing error
message
Remove the Loader cover, even if
tube does not appear to be stuck.
Put the tube back into the rack. Re-
install the cover and click Retry.
Vertical Timeout Error Test tube not completely
raised
Ensure the Loader drawer is
completely shut and the tube is free
of unnecessary labels or tape.
Tube lifter hitting rack during
ascent
Make sure the rack is properly
engaged with the alignment guide
pin. If problem persists, contact
BD Biosciences.
Spillage causing tube lifter to
bind
Clean the tube lifter (page 184).
Invalid tube sequence Incomplete scan due to
interrupt
Remove and re-install the Loader
cover.
Wrong tubes installed Check the Rack Manifest Report
for proper tube locations; make
sure cleaning tubes are in place, if
required.
Loader Troubleshooting (continued)
Observation Possible Causes Recommended Solutions
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