BD FocalPoint™ GS Review Station Maintenance & Troubleshooting
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30.1.3 Monitor
Refer to the monitor manufacturer’s manual for cleaning instructions.
30.1.4 Computer
Clean computer with a clean, dry cloth.
30.1.5 Manufacturing information
Becton, Dickinson and Company
7 Loveton Circle
Sparks, Maryland 21152 USA
30.2 Troubleshooting Guide
Symptom Possible Cause Solution
No slide information/
data seen the on the
BD FocalPoint™ GS
Review Station. All
review stations are
affected.
Did copy service transfer the slide
information?
Run copy service if it has not
occurred. If this needs to be
restarted for Automatic, contact
BD Technical Support for
assistance.
Has it been more than 10 days since
the slides were processed on the
BD FocalPoint™ GS Review Station
and copy service was not run?
Reprocess the slides and create a
print set within 10 days.
Has Service Mode been turned on? BD Service Department will need to
turn off Service Mode.
___________ Contact BD Technical Support for
assistance.
No slide information/
data seen on the
BD FocalPoint™ GS
Review Station.
Individual review
stations are affected.
Is power supplied to all of the
components? Are any of the cables
loose?
Turn on power to all components.
Tighten cable connections.
Was the user name or password
changed?
Return the user name or password
to the user name/password given at
installation.
Is the training database still
installed?
If the training database is still
installed, contact BD Technical
Support for assistance.
Is the system mapped to the server? Contact BD Technical Support for
network mapping assistance.
___________ Contact BD Technical Support.
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