XVI ATOMLAB 960 MEDICAL SPECTROMETER
Service Procedure
If you think you have a service problem, take the following action:
1. Check to see that the problem occurs more than once.
2. Refer to the instruction manual and operations procedure.
If you still think you have a service problem, call BIODEX MEDICAL SYSTEMS, INC.,
Service Department at (800) 224-6339.
Keep yourself and the phone next to the equipment.
1. Service will ask you for a brief description of the problem. We will ask specific questions
about the malfunction that occurred. This diagnostic process may take a few minutes, so call
us when you can set aside an uninterrupted block of time.
2. After taking the information, we will advise on the action we will take.
3. Sometimes service personnel must consult with engineering and it may take time to get back
to you. Be sure to let the service representative know your schedule so that we can call at a
convenient time.
4. The return call may be from a person other than whom you first reported the
problem to.
5. After analyzing the problem, we will decide if the unit must be returned to us for repair, or
replacement parts will be sent.
6. If the unit must be returned, it will be given a Return Materials Authorization Number
(R.M.A. #) by us. Pack the system in the carton that it was originally shipped in, or pack it
safely and securely to avoid shipping damage. It is the customer's responsibility for any
damage that occurs during shipping.
7. Non-warranty/non-service contract charges for repair are as follows:
a. Materials
+
b. Time
+
c. Shipping Charges
Contact Information
Biodex Medical Systems, Inc.
20 Ramsey Road, Shirley, New York, 11967-4704
Tel: 800-224-6339 (Int’l 631-924-9000)
Fax: 631-924-8355
Email: supportservices@biodex.com
www.biodex.com
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