Dell PowerEdge XR8620t

● The Lifecycle log can be accessed via iDRAC GUI -> Maintenance -> Lifecycle Log.
HM Errors and Troubleshooting Guide
Table 8. HM Errors and Troubleshooting Guide
Messa
ge ID
Severity Zone
(N)
Message/ Description Action Required
HTR00
05
Information
al
- The health status of the Heater
Manager is OK.
No response action is required.
HTR00
10
Critical - The health of the Heater Manager is in
a Critical state.
Review the corresponding additional message(s) for
the cause of the critical state and its recommended
response action below.
HTR00
20
Critical - An unrecoverable hardware issue with
Error Code <2009/3005/3006> is
detected in the Heater Manager
Subsystem.
● Restart the server
● If the issue persists, check all the sensor cables
and heater cables connections in the sled.
● If the issue persists, replace 2U PDB
● If the issue persists, replace the planar.
Most likely not to happen in factory.
HTR00
22
Critical - An unrecoverable hardware issue with
Error Code <2002/2003/3004/5008>
is detected in the Heater Manager
Subsystem.
● Replace planar.
Most not likely to happen in a factory.
HTR00
30
Critical Zone A hardware issue has occurred in
the Heater Manager Subsystem. The
required sensor < sensorNum > for the
< zoneName > zone is not present.
● Power off the server and ensure that the sensor
cable is connected to the zone identified in the
message.
● If the issue persists, replace the sensor cable
connected to the zone.
HTR00
40
Critical Zone A hardware issue has occurred in the
Heater Manager Subsystem. The <
zoneName > zone has reported a high-
temperature error.
● Power off the server and ensure that the heater
cable assembly for the identified zone is properly
attached and not loose or hanging.
● If the issue persists, replace both Heater and
Sensor cable of that zone.
●
If the issue persists, replace the board that the
heater cable is connected to accordingly.
HTR00
51
Critical Zone A hardware issue has occurred in
the Heater Manager Subsystem. The
required heater for <zoneName> zone
is not present.
● Power off the server and ensure that the
heater for the zone identified in the message is
connected.
● If the issue persists, replace the board that the
heater cable is connected to accordingly.
HTR00
52
Critical Zone A hardware issue has occurred in the
Heater Manager Subsystem. The heater
control for <zoneName> zone has
stopped functioning.
Power off the server and replace 2U PDB for <Zone
7/8/9/10> or replace 1U PDB for <Zone 4> or
replace planar for <Zone 1/2/3/5>.
HTR00
53
Critical Zone A hardware issue has occurred in the
Heater Manager Subsystem. The heater
control for <zoneName> zone is not
working correctly.
Power off the server and replace 2U PDB for <Zone
7/8/9/10> or replace 1U PDB for <Zone 4> or
replace planar for <Zone 1/2/3/5>.
HTR00
54
Critical Zone A hardware mismatch is identified for
the <ZoneName> zone in the Heater
Manager Subsystem.
Power off the server and ensure that the heater
and sensor cable assembly for the zone that is
identified in the message are plugged into the
correct connectors and the sensors are properly
positioned.
HTR00
55
Critical Zone A hardware issue has occurred in the
Heater Manager Subsystem. The heater
● Power off the server and ensure that the heater
and sensor cable assembly for the zone identified
Technical specifications 19