Chapter 8 Option CardsMH300
8-34
Troubleshooting
Abnormality Cause Corrective Action
Cannot find
communication card
The CMM-EIP02 does not
connect to the network
Make sure the CMM-EIP02 correctly connects to
the network.
The PC and the CMM-EIP02
are in different networks and
blocked by network firewall
Search by IP or set up relevant settings using the
AC motor drive keypad.
Fails to open CMC-
EIP02 setup page
The CMM-EIP02 does not
connect to the network
Make sure the CMM-EIP02 connects to the
network.
Incorrect communication
setting in DCISoft
Make sure the communication setting in DCISoft is
set to EtherNet.
The PC and the CMM-EIP02
are in different networks and
blocked by network firewall
Set up with the AC motor drive keypad.
Able to open the
CMC-EIP02 setup
page but fails to use
webpage monitoring
Incorrect network setting in
the CMM-EIP02
Check if the network setting for the CMM-EIP02 is
correct. For the Intranet setting in your company,
please consult your IT staff. For the Internet setting
at home, please refer to the network setting
instruction provided by your supplier ISP.
Fails to send e-mail
Incorrect network setting in
the CMM-EIP02
Check if the network setting for the CMM-EIP01 is
correct.
Incorrect mail server setting Confirm the IP address for the SMTP-Server.
Table 8-28
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