8.2 Network Connection Troubleshooting
450
■ Checking the Mail Server by Sending a Test Mail
On the [Scanner Central Admin Server Settings] window or [Alert Notification] window,
press the [Test] button to check if an e-mail can be sent to the specified destination.
After pressing the [Test] button, follow each action described below according to the
message that is shown.
The messages and their corresponding actions are as follows.
■ Action
If no error message appears and the [Sending] indicator disappears, the test mail was sent
successfully to the mail server.
Check that the alert notification e-mail has arrived at the specified destination. If the alert
notification e-mail has not arrived at the expected destination, check that the part of the e-mail
address before the "@" has been entered correctly.
■ Action
z Check that the computer connected to the SMTP server is running properly.
z Check if an e-mail can be sent to the address from other computers in the network.
z Ping the SMTP server to check that it and its network connection are working properly.
z If the SMTP server does not respond to the ping test, check that the system network is
functioning normally by pinging the SMTP server from another computer in the network.
z If it is only the scanner's network connection that does not work, refer to
"Failure to Connect
to a Server Using Its IP Address" (page 451)
for further solutions.
z If the problem seems to be with the SMTP server's network connection, request the network
administrator to check that the SMTP server and its network connection are functioning
normally.
z Check that the same port number has been correctly set for the scanner to SMTP server
connection in
"4.10.1 Setting the e-Mail Server" (page 137) and "5.6 Setting the Central
Admin Server" (page 245)
.
Sending...
Test e-mail could not be sent.
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