IDTECK iTDC - A MASTER ID May Have Changed; The Device Work Well with RF Card, but Does Not Work When Inputting Card Number; Please Check if Keypad Is Set to ENABLE

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Troubleshooting
iTDC
4.1 A MASTER ID may have changed.
1. Change the MASTER ID from software and transmit it to the device.
2. If you cannot change MASTER ID using software, see [Basic setting] > [Initialization] or
[Setting changes] > [Setup menu F2] > [System Initialization] of the manual and initialize
the device.
Once you initialize the device, MASTER ID of the device goes back to 00000000 (8
digits). In the case of SR model, MASTER ID goes back to 0000000000 (10 digits).
If the problem persists, please contact service center.
5 The device work well with RF Card, but does not work
when inputting card number.
5.1 Please check if Keypad is set to "ENABLE".
The default of the keypad input is "DISABLE".
1. See [Setting Changes] > [Setup Menu F1] > [Keypad Input Setting] of the manual and
set it to "USE".
2. Or, set keypad setting to "ENABLE" from a software and transmit it to the device.
If the problem persists, please contact service center.