IS810N-INT Series Servo System User Manual (Brief)Chapter 7 Troubleshooting
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7.2.3 Troubleshooting
Take the current operation axis 1 as an example.
E1.101: abnormal system parameter 
Cause:
The total number of parameters changes, which generally occurs after software updates.
The actual parameter values of group 2002h and its following groups exceed the limit, which 
generally occurs after software updates.
Probable Cause Conrming Method Corrective Action
1. The control 
power voltage drops 
instantaneously.
Check whether the power is cut off 
or whether an instantaneous power 
failure occurs.
Restore the default setting 
(2002-20h = 1), and rewrite the 
parameters.
Measure whether the voltage on 
the power supply side is within the 
following specications:
380 V drive:
Effective value: 380 to 440 V
Allowed error: -10% to 10%  (342 to 
484 V)
Increase the power capacity or 
replace the power supply with a 
large-capacitance power supply. 
Restore the default setting 
(2002-20h = 1), and rewrite the 
parameters.
2. Instantaneous 
power failure occurs 
during parameter 
storage.
Check whether instantaneous power 
failure occurs during parameter 
storage.
Power on the system again, restore 
the default setting (2002-20h = 1), 
and rewrite the parameters.
3. The number 
of times to write 
parameters within 
a certain period 
exceeds the limit.
Check whether the parameter 
update is performed frequently by 
the host controller.
Change the parameter writing 
method and rewrite parameters.
If the servo drive is faulty, replace it.
4. The software is 
upgraded.
Check whether the software is 
upgraded.
Reset the servo drive model and the 
servo motor model, and restore the 
default setting (2002-20h = 1).
5. The servo drive 
is faulty.
If the servo drive is powered off and 
powered on several times and the 
default setting is restored, but the 
fault persists, it indicates that the 
servo drive is faulty.
Replace the servo drive.
E1.102: Abnormal communication initialization of coprocessor
Cause: 
Multi-core communication initialization fault or core software version not matching
Probable Cause Conrming Method Corrective Action
1. The FPGA 
software version 
and the software 
version of CPU 
cores do not match.
View the FPGA software version (2001-03h), 
the CUP0 software version (2001-04h), and 
the CUP1 software version (2001-05h) via the 
keypad or the Inovance servo commissioning 
software. Check whether the non-zero values 
of the most signicant bits are the same in the 
two versions.
Contact Inovance for 
technical support. Update 
the software to make them 
match.
2. The FPGA is 
faulty.
The fault persists after the servo drive is 
powered off and on several times.
Replace the servo drive.