3. Pack the Junos Pulse Gateway or component for shipping.
NOTE: Service modules are paired with fan trays and hard drives. When you
return a service module via RMA, you will receive a new service module, fan
trays and hard drives. When you return the service module, you must also
return the associated fan trays and hard drives.
If both MAG-SM360 drives fail and you cannot access the operating system
or the MAG-SM360 service module fails, the entire kit must be replaced. If,
however, only 1 drive fails (and the operating system is not impacted), then
use the RMA process to replace the defective drive. Mirroring starts when the
replacement drive is inserted.
For more information about return and repair policies, see the customer support webpage
at http://www.juniper.net/support/guidelines.html .
For product problems or technical support issues, open a support case using the Case
Manager link at http://www.juniper.net/support/ or call 1-888-314-JTAC (within the United
States) or 1-408-745-9500 (outside the United States).
Related
Documentation
Locating Junos Pulse Gateway Component Serial Numbers on page 106•
• Contacting Customer Support to Obtain Return Materials Authorization for the Junos
Pulse Gateway on page 107
Locating Junos Pulse Gateway Component Serial Numbers
Table 30: Serial Number Location
LocationModel
Bottom of the chassis.MAG2600
Back of the chassis.MAG4610
Back of the chassis.MAG6610
Back of the chassis.MAG6611
Top of the metal case.
NOTE:
•
The MAG-SM160, MAG-SM360, MAG-SM161 and MAG-361 service modules include an
additional serial number sticker that you can place on the back of the Junos Pulse Gateway
chassis.
•
The MAG-SM160, MAG-SM360, MAG-SM161 and MAG-361 service modules are paired with
fan trays and hard drives. Hard drives have a serial number sticker that matches the
associated service module.
Service modules
Copyright © 2014, Juniper Networks, Inc.106
Junos
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Pulse Gateway Hardware Guide
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