8163A/B, 8164A/B, 8166A/B User’s Guide 343
Installation and Maintenance 11
Claims and Repackaging
If physical damage is evident or if the instrument does not meet
specification when received, notify the carrier and the nearest Keysight
Technologies Sales/Service Office. The Keysight Technologies
Sales/Service Office will arrange for repair or replacement of the unit
without waiting for settlement of the claim against the carrier.
Return Shipments to Keysight Technologies
If the instrument is to be shipped to a Keysight Technologies Sales/Service
Office, attach a tag showing owner, return address, model number and full
serial number and the type of service required.
The original shipping carton and packing material may be reusable, but
the Keysight Technologies Sales/Service Office will provide information
and recommendation on materials to be used if the original packing is no
longer available or reusable. General instructions for repackaging are as
follows:
• Wrap instrument in heavy paper or plastic.
• Use strong shipping container. A double wall carton made of
350-pound test material is adequate.
• Use enough shock absorbing material (3 to 4 inch layer) around all
sides of the instrument to provide a firm cushion and prevent
movement inside container. Protect control panel with cardboard.
• Seal shipping container securely.
• Mark shipping container FRAGILE to encourage careful handling.
• In any correspondence, refer to instrument by model number and serial
number.
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