Keysight EXG and MXG X-Series Signal Generators User’s Guide 465
Troubleshooting
Contacting Keysight Technologies
Contacting Keysight Technologies
— assistance with test and measurements needs, and information on finding a local Keysight
office:
http://www.keysight.com/find/assist
— accessories or documentation: http://www.keysight.com/find/X-Series_SG.
— new firmware releases: http://www.keysight.com/find/upgradeassistant.
If you do not have access to the Internet, please contact your field engineer.
Returning a Signal Generator to Keysight
Use the following steps to return a signal generator to Keysight Technologies for servicing:
1. Gather as much information as possible regarding the signal generator’s problem.
2. Call the phone number listed on the Internet (http://www.keysight.com/find/assist) that is
specific to your geographic location. If you do not have access to the Internet, contact your
Keysight field engineer.
After sharing information regarding the signal generator and its condition, you will receive
information regarding where to ship your signal generator for repair.
3. Ship the signal generator in the original factory packaging materials, if available, or use similar
packaging to properly protect the signal generator.
In any correspondence or telephone conversation, refer to the signal
generator by its model number and full serial number. With this
information, the Keysight representative can determine whether your unit
is still within its warranty period.
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