Action Yes No
Step 3
Check the interface cable of the printer or upper level option for damage.
Check the separator roller tires and gears:
• Make sure that the rollers are free from contamination
• Manually turn the gears and check if it causes the rollers to turn.
Does the error remain?
Go to step 4. Replace the separator
roller. Go to
“HCIT
separator roll
assembly removal” on
page 415.
Step 4
Check the sensor (trailing edge):
• Make sure that the sensor is properly installed and seated.
• Check if the sensor is in good condition. If damaged, then replace the
sensor. Go to “Sensor (HCIT pick) removal” on page 433.
Reseat the connector (J8) on the controller PCBA, then POR the machine.
Does the error remain?
Go to step 5. The problem is solved.
Step 5
Check the pick roller:
• Make sure that the rollers are free from contamination and paper dust.
Push the pick roller and check if its spring causes it to return to its
default position.
Is it free of wear or damage?
Go to step 6. Replace the pick roller.
Go to “HCIT pick arm
assembly removal” on
page 418.
Step 6
Reseat the connectors (J4, J8 and J7) on the controller PCBA.
Does the error remain?
Go to step 7. The problem is solved.
Step 7
Open the rear cover. Do a feed test, enter Diagnostics Menu and navigate
to:
INPUT TRAY TESTS > Feed Test > Tray [x]
Viewing from the holes at the rear side, observe the pick/feed motor.
Does the feed motor run?
Go to step 8. Replace the media
feeder. Go to “HCIT
media feeder
removal” on page
434.
Step 8
Check the sensor (HCIT roller position) and make sure that it is properly
installed. If damaged, then replace the sensor. Go to “Sensor (pick roll
position) removal” on page 431.
Reseat the sensor connector on the controller PCBA and reseat also on
the other end of the sensor. POR the machine.
Does the error remain?
Go to step 9. The problem is solved.
4063
Diagnostic information
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