Action Yes No
Step 5
Check the transfer roller for damage.
Is the above component free from damage?
Go to step 6. Replace the transfer
roller. See
“Transfer
roller removal” on
page 312.
Step 6
Check the media aligner roller for damage.
Is the above component free from damage?
Go to step 7. Replace the media
aligner roller. See
“Media aligner roller
removal” on page
293
.
Step 7
Perform a print test, and check the main motor assembly for proper
operation.
Is the media properly transported and able to reach the sensor (fuser
exit)?
Go to step 8. Replace the upper
fuser drive motor. See
“Fuser drive motor
removal” on page
342
.
Step 8
Perform a print test.
Does the problem remain?
Contact the next
highest level of
technical support.
Problem solved.
Sensor (narrow media) late arriving jam service check
Action Yes No
Step 1
Check the media size setup and tray guides for all media trays.
Does the media size, in use, match the size set for all media trays?
Go to step 2. Replace the media, or
change the media size
setup.
Step 2
Check all the media trays for proper media installation.
Is the media properly installed in all the media trays?
Go to step 3. Remove and properly
reinstall the media.
Step 3
Check the rear door.
Is the rear door free of damage and properly closed?
Go to step 4. Close or replace the
rear door. See “Rear
door removal” on
page 280.
Step 4
Check the fuser unit assembly for damage and life expiration.
Is the above component damaged, or has it exceeded life?
Replace the fuser. See
“Fuser removal” on
page 316.
Go to step 5.
4063
Diagnostic information
64