Action Yes No
Step 10
Check the sensors (pass through). If damaged, then replace the high
capacity output expander. Go to
“High capacity output expander
assembly removal” on page 450.
Reseat the sensor connections (J3) on the controller PCBA, then POR the
machine.
Does the error remain?
Replace the high
capacity output
expander. Go to “High
capacity output
expander assembly
removal” on page
450
.
The problem is solved.
Step 11
Reseat all connectors on the controller PCBA, then POR the machine.
Does the error remain?
Replace the controller
PCBA. Go to “HCOE
controller PCBA
removal” on page
457
.
If the error persists,
then replace
the HCOE.
Go to
“High capacity
output expander
assembly removal” on
page 450.
The problem is solved.
Sensor (finisher pass through) jam service check
Action Yes No
Step 1
Is the staple finisher the only output option installed?
Go to step 4. Go to step 2.
Step 2
Remove all output options and re-install only the staple finisher.
Enter Diagnostics Menu and navigate to:
Output bin tests > Feed to all bins
Does the output option feed to all bins normally?
The problem may not
be on this option tray.
Re‑install the
remaining output
options one at a time
and test each option
for errors. Proceed
with the appropriate
service check based on
the error message and
the output option
being tested.
Go to step 3.
Step 3
Check the auto connector end of the option previously installed below the
staple finisher.
Is it free of damage?
Go to step 4. Replace the upper
interface cable of the
output option
previously installed
under the staple
finisher.
4063
Diagnostic information
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