Action Yes No
Step 7
Remove the left cover. Reseat the diverter motor connector on the
controller PCBA, then POR the machine.
Does the error remain?
Go to step 8. Replace the high
capacity output
expander. Go to “High
capacity output
expander assembly
removal” on page
450
.
Step 8
Reseat all the connectors on the controller PCBA, then POR the machine.
Does the error remain?
Replace the controller
PCBA. Go to “HCOE
controller PCBA
removal” on page
457
.
If the error persists,
then go to
“High
capacity output
expander assembly
removal” on page
450.
The problem is solved.
Sensor (HCOE pass through) jam service check
Action Yes No
Step 1
Is the high capacity output expander the only output option installed?
Go to step 3. Go to step 2.
Step 2
Remove all output options and re-install only the high capacity output
expander.
Enter Diagnostics Menu and navigate to:
Output bin tests > Feed to all bins
Does the output option feed to all bins normally?
The problem may not
be on this option tray.
Re‑install the
remaining output
options one at a time
and test each option
for errors. Proceed
with the appropriate
service check based on
the error message and
the output option
being tested.
Go to step 3.
Step 3
Check the lower interface cable. If damaged, then replace the lower
interface cable. Go to “HCOE lower interface cable removal” on
page 459.
Remove the left cover. Reseat the cable (J1) on the controller PCBA, then
POR the machine.
Does the error remain?
Go to step 4. The problem is solved.
4063
Diagnostic information
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