Action Yes No
Step 4
Check the lower interface cable. If damaged, replace the lower interface
cable. Go to
“Mailbox lower interface cable removal” on page 500.
Re-seat the connector (J1A) on the controller PCBA, then POR the
machine.
Does the error remain?
Go to step 5. The problem is solved.
Step 5
Open the rear door and check the two sensors (pass through) for proper
operation. Enter Diagnostics Menu and navigate to:
Output bin tests > Sensor test
Does the display on the operator panel change every time the sensing
area of the above sensors are interrupted or blocked?
Go to step 7. Go to step 6.
Step 6
Open the rear door and check the sensors (pass through). If damaged,
then replace the mailbox assembly. Go to “Mailbox assembly removal”
on page 490.
Re-seat the sensor connections (J3T and J3B) on the controller PCBA. POR
the machine.
Does the error remain?
Go to step 7. The problem is solved.
Step 7
Open the rear door and do the following:
• check the rear door for damage
• manually turn the rear door rollers and check if they are ok
• check if the rear door opens and closes properly
Is the rear door ok?
Go to step 8. Replace the mailbox
rear door. Go to
“Mailbox rear door
removal” on page
490.
Step 8
Check each diverter if:
• there is any visible damage or deformity
• they could move freely
Is the above component ok?
Go to step 9. Replace the mailbox
assembly. Go to
“Mailbox assembly
removal” on page
490.
Step 9
Remove the mailbox option from the printer and check if the diverter
plunger at the bottom is in good condition.
Note: The diverter plunger controls the diverter of the printer or output
option directly below it.
Is the diverter plunger free of damage?
Go to step 10. Replace the mailbox
assembly. Go to
“Mailbox assembly
removal” on page
490.
4063
Diagnostic information
168
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