Error code Description Action
456.31
SOD command received while finishing operation not
yet complete—media is detected at the finisher
sensor (pass through) while the stapler is still
processing
1 POR the printer.
2 Reseat all the installed output options on the
printer.
3 Clear obstructions along the paper path.
4 Make sure that the sensors (pass through) are
free from obstructions.
5 Close the rear door properly.
If the problem remains, then go to “Stapler carriage
jam service check” on page 189.
456.32 DOC handler timeout error—stapler did not staple
within the required period
456.33 Stapler not ready to perform stapling operation
456.35 Stapler not ready to perform homing operation
456.83 Stapler unit homing failure
1 POR the printer.
2 Reseat all the installed output options on the
printer.
3 Clear obstructions along the paper path.
4 Make sure that the sensors (pass through) are
free from obstructions.
5 Close the rear door properly.
If the problem remains, then go to “Stapler carriage
jam service check” on page 189.
456.84 Stapler unit jam while stapling—media remains
detected by the home position sensor
456.85 Stapler unit jam while stapling—unable to return to
home position
456.86 Stapler cartridge empty —unable to staple
457.34 Stapler not ready to perform priming operation
1 POR the printer.
2 Reseat all the installed output options on the
printer.
3 Clear obstructions along the paper path.
4 Make sure that the sensors (pass through) are
free from obstructions.
5 Close the rear door properly.
If the problem remains, then go to “Stapler carriage
jam service check” on page 189.
457.87 Stapler failed to prime the staple wire after a stapling
operation
457.88 Stapler failed to prime the staple wire after a homing
operation
457.89 Stapler failed to prime after a stapling operation
457.90 Stapler failed to prime before a stapling operation
4063
Diagnostic information
170
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