Appendix A
Service Information
Technical & Repair Support (for Contracted Customers Only)
If you would like to contact the Motorola Solutions Customer Care team, use the appropriate contact details
below. Please be prepared to provide your contract number, product serial numbers, and detailed issue
description for a faster response and a resolution. If the support request is Technical Support related,
the request will be handled by the Technical Support Operations (TSO) team. This team of highly skilled
professionals provides Technical Support to help resolve technical issues and quickly restore networks and
systems. If you are unsure whether your current service agreement entitles you to benefit from this service,
or if you would like more information about the Technical or Repair Support Services, contact your local
customer support or account manager for further information.
Contact Details
Technical Requests: techsupport.emea@motorolasolutions.com
Repair Support: repair.emea@motorolasolutions.com
Contact Us: https://www.motorolasolutions.com/en_xu/support.html
Parts Identification and Ordering
If you need help with identifying non-referenced spare parts, direct a request to the Customer Care
Organization of a local area Motorola Solutions representative. Orders for replacement parts, kits, and
assemblies should be placed directly at the local distribution organization of Motorola Solutions.
However, you cannot order export-controlled products or spare parts such as TEA-related boards through an
online shop or https://shop-business.motorolasolutions.com/. Send an order form with actual end-customer
details by e-mail to your customer care team.
MN009998A01-AA
Appendix A: Service Information
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