Appendix D
Warranty and Service Support
Motorola Solutions offers long-term support for its products. This support includes full exchange and/or
repair of the product during the warranty period, and service/ repair or spare parts support out of warranty.
Before shipping any terminal back to the appropriate Motorola Solutions warranty depot, contact Customer
Resources or your Motorola Solutions dealer, distributor or reseller. All returns must be accompanied
by a Warranty Claim Form, available from your Customer Service representative or through https://shop-
business.motorolasolutions.com/ or your Motorola Solutions dealer, distributor, or reseller.
Warranty Period and Return Instructions
The terms and conditions of warranty are defined fully in the Motorola Solutions Customer, Dealer, or
Distributor or Reseller contract. These conditions may change from time to time and the following notes are
for guidance purposes only.
In instances where the product is covered under a "return for replacement" or "return for repair" warranty, a
check of the product should be performed before shipping the unit back to Motorola Solutions. This procedure
is to ensure that the product has been correctly programmed or has not been subjected to damage outside
the terms of the warranty.
Before shipping any terminal back to the appropriate Motorola Solutions warranty depot, contact Customer
Resources (see the following pages). All returns must be accompanied by a Warranty Claim Form, available
from your Customer Services representative. Products should be shipped back in the original packaging, or
correctly packaged to ensure that no damage occurs in transit.
After Warranty Period
After the Warranty period, Motorola Solutions continues to support its products in two ways:
● Motorola Solutions Regional Radio Support Centers offer a repair service to both end users and dealers
at competitive prices.
● AAD supplies individual parts and modules that can be purchased by dealers who are technically capable
of performing fault analysis and repair.
How To Get Warranty Service
In order to receive warranty service, provide proof of purchase (bearing the date of purchase and Product
item serial number) and, also, deliver or send the Product item, transportation and insurance prepaid, to
an authorized warranty service location. Warranty service is provided by Motorola Solutions through one
of its authorized warranty service locations. If you first contact the company which sold you the Product,
it can facilitate your obtaining warranty service. You can also call Motorola Solutions at 1-888-567-7347
US/Canada.
MN009998A01-AA
Appendix D: Warranty and Service Support
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