Diagnostics and System Data11.4
Diagnostics allow you to find the possible cause of a an issue or a breakdown that may
occur during the life of your Mailing System.
The system performs tests automatically to diagnose the problem and generate
corresponding reports.
The System Data gives data about the status of the system and the events or errors that
have occurred.
This type of call should only be performed upon request by Customer Service.
Diagnostics
As Supervisor, you can gain access to all the diagnostic data listed below:
CommentsDiagnosticNo.
Sends a message to a server (if connected) to check
the line.
Ping Server1
Reports the status ([0] or [1]) of the sensors below:
• Top doc
• Start print
• Cover
• Carriage
• Top Seal
Sensors Status2
Tests the feed motor and clutch.Mixed Mail Feeder3
The screen displays a test pattern.Display5
Displays “Key ok” if the test is correct.Keypad6
Checks the two USB ports (need USB keys).USB ports7
Checks the serial port.Serial Connectors8
Checks Lan address.Ping Tool9
Checks Lan connection.IP Configuration Checker10
Displays IP Configuration parameters.IP Config10
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| Page 230 | Jan-13-2017 10:45 |
11
Troubleshooting
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