Troubleshooting
R&S
®
NRPxxS(N)
171User Manual 1177.5079.02 ─ 15
See also "Selftest" on page 55.
12.3 Problems during a firmware update
The firmware update is described in Chapter 7, "Firmware update", on page 57.
Solutions for potential problems that can occur when using the Firmware Update for
NRP Family, see "Troubleshooting" on page 59.
Firmware update was interrupted
If for example, a power cut happened during the firmware update, problems can occur.
1. Perform the firmware update again. Sometimes, a further update fixes the prob-
lems.
2. If the power sensor is not accessible anymore, contact the service.
Firmware update was aborted
If there is not enough free storage space, the firmware update is aborted. An error
message is displayed, and the status LED of the power sensor starts flashing red.
1. Perform a sanitization procedure, as described in the instrument security proce-
dures. This document is available on the product page, see Chapter 2.1, "Docu-
mentation overview", on page 12, or the CD-ROM delivered with the power sensor.
2. Perform the firmware update again.
12.4 Cannot establish a LAN connection
If you have problems to establish a LAN connection as described in Chapter 3.7.3,
"Using a LAN connection", on page 21, try the following measures:
●
Use the Configure Network Sensor component of the R&S NRP Toolkit, see "Con-
figure Network Sensor" on page 33.
●
"Troubleshooting for peer-to-peer connections" on page 24
12.5 Contacting customer support
Technical support – where and when you need it
For quick, expert help with any Rohde & Schwarz product, contact our customer sup-
port center. A team of highly qualified engineers provides support and works with you
to find a solution to your query on any aspect of the operation, programming or applica-
tions of Rohde & Schwarz products.
Contacting customer support
To Next Page
Loading...
Need help?
General
