5-1-4 Section 5: Maintenance & Troubleshooting
ST290 Instrument System Owner’s Handbook
1.3 Technical support
Raymarine provides a comprehensive customer support service, on the
world wide web and by telephone help line. Please use either of these
facilities if you are unable to rectify a problem.
World wide web
Please visit the Customer Support area of our website at:
www.raymarine.com
As well as providing a comprehensive Frequently Asked Questions
section and servicing information, it also gives e-mail access to the
Raymarine Technical Support Department and a details of the locations
of Raymarine agents, worldwide.
Telephone help line
If you do not have access to the world wide web, please call:
1-800-539-5539, extension 2444 or
(603) 881-5200 extension 2444
Help us to help you
When requesting service, please quote the following product
information:
• Equipment type.
• Model number.
• Serial number.
• Software issue number.
To obtain serial numbers and software release issue numbers in your
ST290 system, carry out the following procedure, at a Graphic Display:
1. In Normal operating mode, press the button to enter Chapter
Select mode, then cycle to the USER SETUP chapter heading.
2. Press the button momentarily to display the SETUP ACCESS page.
81183_2 S5.book Page 4 Tuesday, May 6, 2003 8:42 AM
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