Trouble-
shooting
SERVICE CALL CONDITIONS
SM 7-1 A265/A267
7. TROUBLESHOOTING
7.1 SERVICE CALL CONDITIONS
7.1.1 SUMMARY
There are 4 levels of service call conditions.
Level Definition Reset Procedure
A
To prevent the machine from being
damaged, the SC can only be reset by
a service representative.
The copier cannot be operated at all.
Enter SP 5-810 (SC code
reset) and select “1”. Then hold
down the Photo mode key and
the ! key at the same time for
at least 3 seconds (this does
not require the main switch to
be turned off and on).
B
The SC can be reset by turning the
operation switch off and on if the SC
was caused by a sensor error.
Turn the operation switch or
main power switch off and on.
B’
The SC can be reset by turning the
main power switch off and on if the SC
was caused by a communication error.
Turn the main power switch off
and on.
C
The copier can be operated as usual
except for the unit related to the service
call.
Turn the operation switch off
and on.
NOTE:
1) If the problem concerns electrical circuit boards, first disconnect then
reconnect the connectors before replacing the PCBs.
2) If the problem concerns a motor lock, first check the mechanical load
before replacing motors or sensors.
3) When a Level A or B SC occurs while in an SP mode, the display does
not indicate the SC number. If this occurs, check the SC number after
leaving the SP mode. This does not apply to level B’ codes.
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