SERVICE CALL CONDITION 20 September 1999
18-14
6. TROUBLESHOOTING
6.1 SERVICE CALL CONDITION
The scanner controller board automatically performs the self diagnostics whenever
the main power switch is turned on. If an error is detected, it displays an error
message on the LCD. Turn the main switch off and on to reset the SC condition.
6.1.1 SC CODE DESCRIPTIONS
SC code Error Items Conditions Action
•
SIMM defective
•
A SIMM type other
than 16MB or 32MB
SIMM is installed
Replace or re-install the
SIMM
SC4001 DRAM Error
•
Standard SRAM
defective
Replace the scanner
controller board
SC4002 Flash ROM
Error
The machine cannot scan Defective firmware; try to
download the software. If
the download fails, replace
the scanner controller.
•
The battery has run
out
Replace the scanner
controller board
SC4003 Battery Error
•
The jumper TB4 is at
the off position
Change the jumper position
SC4004 NIC Error NIC circuit defective Replace the scanner
controller board
SC4005 Application
Error
Logical error Turn the main switch off
and on, check the error log
data (SP005), then inform it
to the service center.
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