MRD 3187B - User Manual
Page 245 (245)
Appendix I – Support and Contact Information
Returning Products for Service or Calibration
The MRD 3187B, part of the ATLAS Modulator Receiver Decoder System, is a
delicate piece of equipment and needs to be serviced and repaired by Sencore.
Periodically it is necessary to return a product for repair or calibration. In order to
expedite this process please carefully read the instructions below.
RMA Number
Before any product can be returned for service or calibration, an RMA number must
be obtained. In order to obtain a RMA number, use the following steps:
1. Contact the SENCORE service department by calling 1-800-SENCORE.
2. Let the customer service representative know the following things
a. Product name and model number
b. Reason for product return
c. Contact information
d. Serial number of the unit
3. Get the RMA number and shipping information from the customer service
representative.
Or
Visit www.sencore.com and fill out the RMA request form. An RMA number will then
be emailed and the product can be shipped in.
Shipping the Product
Once an RMA number has been issued, the unit needs to be packaged and shipped
back to Sencore. It‟s best to use the original box and packaging for the product but if
this not available, check with the customer service representative for the proper
packaging instructions.
Note: DO NOT return any power cables or accessories unless instructed to do so by
the customer service representative.
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