097-93100-01 Revision C – February, 2010 TimeCreator 1000 User’s Guide 127
Chapter 6 Maintenance and Troubleshooting
User’s Guide Updates
Retain the assigned RMA number for future reference.
2. Provide a description of the problem, product item number, serial number, and
warranty expiration date.
3. Provide the return shipping information (customer field contact, address,
telephone number, and so forth.)
4. Ship the product to Symmetricom, transportation prepaid and insured, with the
Return Material Authorization (RMA) number and item numbers or part numbers
clearly marked on the outside of the container to the address given with the RMA.
Repaired equipment is returned to you with shipping costs prepaid by
Symmetricom.
User’s Guide Updates
When this manual is updated the updated version will be available for downloading
from Symmetricom’s internet web site. After downloading, you can view the manual
on a computer or print it using Adobe Acrobat Reader.
Manual updates are available by logging in to Telecom Solutions at:
www.symmetricom.com/support/
Note: If you are downloading a manual for the first time, you will need
to register with Symmetricom. If you are currently registered, login
and download the manual update.
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