Toshiba Strata DK40

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Strata DK40 Programming Manual Spring 1999

Program 11 Overview..................................................................................................... 6-12

Code 1: Time in ACD Queue Before Overflow .......................................................6-12

Code 2: Ring Agent Timer .......................................................................................6-12

Code 3: After Call Work Timer ...............................................................................6-12

Code 4: Ring-Back-Tone (RBT) Timer ...................................................................6-12

Code 5: Music Timers 1, 2, and 3 ............................................................................6-13

Code 6: Call Waiting Alarm Timer 1 .......................................................................6-13

Code 7: Call Waiting Alarm Timer 2 .......................................................................6-13

Code 8: Alarm Guard Timer ....................................................................................6-13

Code 9: Call Disconnect Timer ................................................................................6-14

Program 14-0 Loop Start Line Direct to ACD Group Assignments .....................................6-15

Program 14-0 Overview ................................................................................................. 6-16

Program 14-1 ACD Agent Identification Code Assignments ...............................................6-17

Program 14-1 Overview ................................................................................................. 6-17

Program *14-1 Auto Answer with Zip Tone Assigned to Agent ID.....................................6-17

Program *14-1 Overview ............................................................................................... 6-17

Program 18 Agent Names for SMIS/MIS Assignments........................................................6-18

Program 18 Overview..................................................................................................... 6-18

Numeric Mode .........................................................................................................6-19

Program 14-2 ACD Supervisor Passwords............................................................................6-23

Program 14-2 Overview ................................................................................................. 6-23

Program *14-2 Tie Line After Shift/Overflow Substitution Destinations.............................6-24

Program *14-2 Overview ............................................................................................... 6-25

Program 14-3 Announcement/Music Port and Queue Pattern ..............................................6-26

Program 14-3 Overview ................................................................................................. 6-27

Code 1: Announcement Port One ............................................................................6-27

Code 2: Announcement Port Two ............................................................................6-27

Code 3: Assigns Port for Second or Third Announcement Device .........................6-27

Code 4: ACD Queue Music Source Port ..................................................................6-27

Code 5: Select Repeat Enactment for Queue Pattern ...............................................6-27

Program 14-4 Queue Time Out Overflow Destination..........................................................6-29

Program 14-4 Overview ................................................................................................. 6-30

Program 14-5 Overflow Point and Ring No Answer Routing Destination ...........................6-31

Program 14-5 Overview ................................................................................................. 6-32

Overflow Operation .................................................................................................6-34

Non-Repeating Queue Announcement ....................................................................6-34

Program 14-6 After Shift Service Destination.......................................................................6-35

Program 14-6 Overview ................................................................................................. 6-36

Program 14-71 Queue Size for Alarm, Immediate Assignments ..........................................6-37

Program 14-71 Overview ............................................................................................... 6-37

Program 14-72 Queue Size for Alarm 1................................................................................6-38

Program 14-72 Overview ............................................................................................... 6-38

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