Toshiba Strata DK40 - Program 10-4 ACD Parameters

Program 10-4 ACD Parameters Automatic Call Distribution
Strata DK40 Programming Manual Spring 1999
6-7
Program 10-4
ACD Parameters
Initialised Default:
All LEDs initialised as OFF
(QWHU 3URJ 0RGH 0 6SNU 43+ROG 0 6SNU 7 +ROG 0 6SNU & & +ROG 0 6SNU & & +ROG
Button/
LED
X
LED ON LED OFF
20
19
18
17
16
15
14
13
12
11
10
09
08
07
06
05
04
All Agents Unavailable Route: Per Prog.
14-5 (Overflow Point Destination)
All Agents Unavailable Route: Per Prog.
14-6 (After Shift Destination)
03
Agent receives Supervisor Monitor
Tone/LCD display when being monitored
Agent does not receive Supervisor Monitor
Tone/LCD display when being monitored
02
01
ACD Mode: Most idle Agent receives
next call
ACD Mode: Next Available Agent receives
next call
Light Button/LEDs as defined by the table below. If the X
column is checked, the LED should be ON.
SELECT = 4