Toshiba Strata DK40 - Program 09 Overview

Program 09 Auto Attendant Prompt/ACD Group Assignments Automatic Call Distribution
Strata DK40 Programming Manual Spring 1999
6-5
Program 09 Overview
Program 09 tells the system where to direct calls after incoming Auto Attendant callers dial a
digit(s) in response to the menu of dialling prompts offered by one of the Auto Attendant's
digital announcers.
The exact dialling prompts along with their associated station numbers, [PDNs] and ACD
group numbers are assigned with this program. The actual announcements that are delivered
to callers are recorded on customer-supplied digital announcers. The dialling prompts can
either be all one-digit or all two-digits (or numbers of 1~4 digits).
One digit dialling prompts can be used, but they cannot conflict with the first digit of the
[PDN] in Program 04.
Two-digit dialling prompts are only used when it is necessary to stop the announcement to
prevent errors in digit translation or when single-digit prompts conflict with [PDN]
numbering plans. Digit Translation errors occur sometimes when line transmission is low or
the announcement voice frequencies are the same as a DTMF digit and the system K5RCU3
circuit will not dial or misdials.
The first digit of the two-digit prompts cannot conflict with [PDNs] in Program 04.
➤ To create one-digit dialling prompts and to assign the associated destination station numbers
1. Enter Program 09.
2. When“SELECT” appears on the LCD, press the desired digit (prompt). Then
“AUTO ATT DIAL” appears on the LCD.
3. Enter the station [PDN] (not Port number) number or &7 plus the ACD group
(01~08) associated with the prompts and then the +ROG button.
4. Press 6SNU and repeat Steps 2 and 3 for more prompt-station entries.
➤ To enter two-digit dialling prompts along with their destination station numbers
1. Enter Program 09 and then see “SELECT” on the LCD.
2. Press the desired leading digit then see “AUTO ATT DIAL” on the LCD.
3. Press
*
and then the +ROG button. The first digit will now be set, and “DATA
PROGRAMED” will again appear on the LCD.
4. Press 6SNU and press a second digit, and then see “AUTO ATT DIAL” on the
LCD.
5. Enter the station [PDN] (not Port number) number or &7 plus the ACD group
(01~08) associated with the prompts and then the +ROG button.
6. To complete more prompt-station entries, repeat Steps 4 and 6.
Note
When transmission and DTMF levels are lower than normal or when the digital
announcement voice frequencies match DTMF digital frequencies (talk-off), Auto
Attendant efficiency may be improved with two-digit dialling options, instead of
one-digit dialling options.