Toshiba Strata DK40 - Figure 6-6 ACD Queue Announcement and Music Patterns; Flowchart

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Automatic Call Distribution

Program 14-3 Announcement/Music Port and Queue Pattern

6-28

Strata DK40 Programming Manual Spring 1999

Queue Pattern Options 1, 2, and 3 are shown in the following diagram. For more details, see

Flowcharts 6-8~6-10.

Figure 6-6 ACD Queue Announcement and Music Patterns

QUEUE

PATTERN 1

Go back to repeat announcement 1

assigned in Code 5 above, no

overflow point OP0 in Program 14-5XX0.

Announcement 1

Code 1

Code 4

Music Source

Program 11-51

Timer

QUEUE

PATTERN 2

Announcement 1

Code 1

Announcement 2

Code 3

Program 11-51

Timer

Program 11-53

Timer

QUEUE

PATTERN 3

Announcement 1

Code 1

Announcement 2

Code 2

Program 11-51

Timer

Program 11-52

Timer

Program 11-53

Timer

Overflow point OP1

in (Program 14-5XX1).

Go back to repeat announcement 1 or 2

assigned in Code 5 above, no

overflow point OP0 in Program 14-5XX0.

Overflow point OP2

in (Program 14-5XX2).

Announcement 3

Code 3

Go back to repeat announcement 1, 2 or 3

assigned in Code 5 above, no

overflow point OP0 in Program 14-5XX0.

Overflow point OP3

in (Program 14-5XX3).

Code 4

Music Source

Code 4

Music Source

Code 4

Music Source

Code 4

Music Source

Code 4

Music Source

1940

XX=ACD Group

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Toshiba Strata DK40 - Figure 6-6 ACD Queue Announcement and Music Patterns; Flowchart

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