Toshiba Strata DK40 User Manual

Program 11 ACD Timing Assignments Automatic Call Distribution
Strata DK40 Programming Manual Spring 1999
6-11
Program 11
ACD Timing Assignments
Initialised Default:
See table below
(QWHU 3URJ 0RGH 0 6SNU 44+ROG 0 6SNU +ROG 0 6SNU & & +ROG 0 6SNU & & +ROG
Processor ACD Group Numbers
DK40 01~08
Code Time Initialised Data Notes
1 0000~3600 sec. 0300 sec. 0000 = No Overflow
2 000~255 sec. 030 sec.
3 000~255 sec. 060 sec.
4 000~120 sec. 001 sec.
5 000~999 sec. 030 sec.
6 000~255 sec. 120 sec.
7 000~600 sec. 240 sec.
8 00~30 min. 01 min. 00 Disables Alarm Guard Timer; blocks Alarm Reset
9 00~60 min. 00 min. 00 Disables Timer
Code 1 Code 2 Code 3 Code 4 Code 5 Code 6 Code 7 Code 8 Code 9
ACD
Group
No.
Queue
Overflow
Timer
Ring
Agent
Timer
Wrap-up
Timer
RBT
before
Announce
Timer
Connect
to Music
Timer
Call
Waiting
Alarm
Timer 1
Call
Waiting
Alarm
Timer 2
Alarm
Guard
Timer
Disconnect
of ACD Call
Timer1 2 3
01
02
03
04
05
06
07
08
DATA = Time (min. or sec.)
Code (1~9)
ACD Group No.
Music Timer (1~3)
(used only with Code 5, skip this entry for all other codes)

Toshiba Strata DK40 Specifications

General

Brand	Toshiba
Model	Strata DK40
Category	Telephone
Language	English