Troubleshooting
Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345
Service Manual
2-49
Jam Inside Machine
Paper has jammed in the Registration area.
Applicable Error
• 08-100: Jam1
Initial Actions
• Clear the jammed paper.
• Check that the paper guides of the tray in use are set correctly.
• Check the media. Is the media in good condition and listed as supported media?
• Ensure the size, orientation and type of media in the tray matches the media displayed in the UI
menus.
• Turn the printer off and then on again.
• If problem persists use the following procedure.
Troubleshooting Reference Table
Troubleshooting Procedure Table
Applicable Parts Wiring and Plug/Jack Map Reference
• Feed Sensor, (PL 3.1A.20, Parts List 3.1A
Frame (2 of 2))
• Registration Sensor, (PL 3.1A.20, Parts
List 3.1A Frame (2 of 2))
• Main Drive Assembly, (PL 3.5.18, Parts
List 3.5 Drive)
• Main Board: Phaser 3330 (PL 1.0.7, Parts
List 1.0 Phaser 3330 Main) or
WorkCentre 3335 and 3345 (PL 6.1.7,
Parts List 6.1 WorkCentre 3335/3345
Main)
• Phaser 3330 Main PWB Connector Designators
• Phaser 3330 Control Panel PWB
• Wiring Diagrams for P3330/WC3335/WC3345
• WorkCentre 3335/3345 Main PWB Connector Designators
•DADF PWB
•SMPS PWB
Step Actions and Questions Yes No
1. Check the paper path for debris or
obstructions.
Does the error persist?
Go to step 2. Complete.
2. Enter dC330 Component Control, code
08-100 to check if the Feed Sensor (08-100)
is connected and working. If necessary,
install a new sensor (Registration Sensor
and Feed Sensor) (PL 3.1A.20, Parts List 3.1A
Frame (2 of 2).
Does the error persist?
Go to step 3. Complete.
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