Xerox Phaser 3330 Service Manual

Troubleshooting
Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345
Service Manual
2-65
Invalid Toner Cartridge or Drum Cartridge
The Toner Cartridge and Drum Cartridge is not a genuine Xerox cartridge. Non-Xerox or Third Party
Toner Cartridge and Drum Cartridges can cause malfunctions, print-quality problems, and jam errors.
Applicable Errors
• 09-800: Invalid Toner Cartridge
• 09-900: Invalid Drum Cartridge
• 09-910: Non-Xerox Drum Cartridge
Initial Actions
• Ensure the Toner Cartridge matches the market region and service plan of the machine.
• Re-seat the Toner Cartridge.
• Turn the printer off and then on again.
• If the problem persists continue troubleshooting.
Troubleshooting Reference Table
Troubleshooting Procedure Table
Applicable Parts Wiring and Plug/Jack Map Reference
• Toner Cartridge or Drum Cartridge. See
Xerox Supplies and Accessories
• Phaser 3330 Main PWB Connector Designators
• Phaser 3330 Control Panel PWB
• Wiring Diagrams for P3330/WC3335/WC3345
• WorkCentre 3335/3345 Main PWB Connector Designators
•DADF PWB
•SMPS PWB
Step Actions and Questions Yes No
1. Remove the Toner Cartridge or Drum
Cartridge and clean the CRUM contacts.
Clean the contacts of CN4 on the Main
PWB, then install the Toner Cartridge.
Does the error persist?
Go to step 2. Complete.
2. Install a new Toner Cartridge or Drum
Cartridge that matches the market region
and service plan of the machine.
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Xerox Phaser 3330 Specifications

General

Print Technology	Laser
Print Speed	Up to 42 ppm
Print Resolution	Up to 1200 x 1200 dpi
First Page Out Time	As fast as 6.5 seconds
Monthly Duty Cycle	Up to 80, 000 pages
Standard Paper Capacity	250 sheets
Maximum Paper Capacity	850 sheets
Processor Speed	600 MHz
Memory	256 MB
Paper Output Capacity	150 sheets
Print Languages	PCL 5e, PCL 6, PostScript 3
Operating System Compatibility	Windows, Mac OS, Linux
Connectivity	USB 2.0, Ethernet
Media Sizes Supported	Letter, Legal, Executive, A4, A5
Maximum Paper Size	8.5 x 14 in (Legal)
Weight	10.6 kg