Xerox Phaser 3330

Troubleshooting
Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345
Service Manual
2-65
Invalid Toner Cartridge or Drum Cartridge
The Toner Cartridge and Drum Cartridge is not a genuine Xerox cartridge. Non-Xerox or Third Party
Toner Cartridge and Drum Cartridges can cause malfunctions, print-quality problems, and jam errors.
Applicable Errors
• 09-800: Invalid Toner Cartridge
• 09-900: Invalid Drum Cartridge
• 09-910: Non-Xerox Drum Cartridge
Initial Actions
• Ensure the Toner Cartridge matches the market region and service plan of the machine.
• Re-seat the Toner Cartridge.
• Turn the printer off and then on again.
• If the problem persists continue troubleshooting.
Troubleshooting Reference Table
Troubleshooting Procedure Table
Applicable Parts Wiring and Plug/Jack Map Reference
• Toner Cartridge or Drum Cartridge. See
Xerox Supplies and Accessories
• Phaser 3330 Main PWB Connector Designators
• Phaser 3330 Control Panel PWB
• Wiring Diagrams for P3330/WC3335/WC3345
• WorkCentre 3335/3345 Main PWB Connector Designators
•DADF PWB
•SMPS PWB
Step Actions and Questions Yes No
1. Remove the Toner Cartridge or Drum
Cartridge and clean the CRUM contacts.
Clean the contacts of CN4 on the Main
PWB, then install the Toner Cartridge.
Does the error persist?
Go to step 2. Complete.
2. Install a new Toner Cartridge or Drum
Cartridge that matches the market region
and service plan of the machine.
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