Troubleshooting
Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only
Service Manual
2-64
Toner Cartridge and Drum Cartridge Not Installed
The Toner Cartridge and Drum Cartridge is not installed.
Applicable Error
• 09-500: Toner Cartridge not installed
• 09-600: SMart Kit Drum Cartridge not installed
Initial Actions
• Turn the printer off and then on again.
• If the problem persists continue troubleshooting.
Troubleshooting Reference Table
Troubleshooting Procedure Table
Applicable Parts Wiring and Plug/Jack Map Reference
• Toner Cartridge and Drum Cartridge, See
Xerox Supplies and Accessories
• HVPS, (PL 3.1A .33, Parts List 3.1A Frame
(2 of 2))
• Phaser 3330 Main PWB Connector Designators
• Phaser 3330 Control Panel PWB
• Wiring Diagrams for P3330/WC3335/WC3345
• WorkCentre 3335/3345 Main PWB Connector Designators
•DADF PWB
•SMPS PWB
Step Actions and Questions Yes No
1. Re-seat the Toner Cartridge and Drum
Cartridge.
Does the error persist?
Go to step 2. Complete.
2. Clean the high voltage contacts on the
Toner Cartridge and Drum Cartridge and
frame.
Does the error persist?
Go to step 3. Complete.
3. Installa new Toner Cartridge and Drum
Cartridge.
Does the error persist?
Go to step 4. Complete.
4. Check the high voltage contacts located in
the frame behind the HVPS (PL 3.1A.33,
Parts List 3.1A Frame (2 of 2)).
Are the contacts installed correctly and is
spring tension adequate?
Install a new HVPS
(PL 3.1A.33, Parts List
3.1A Frame (2 of 2)).
Repair the contacts.
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