Xerox Phaser 3330

Troubleshooting
Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only
Service Manual
2-76
Troubleshooting Procedure Table
802.1x Error
Machine is unable to contact the remote Xerox SMart eSolutions Communication Server.
Applicable Error
• 17-900: 802.1x Authentication Error
Initial Actions
• Turn the printer off and then on again.
• If the problem persists continue troubleshooting.
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1. Input a new static IP address. Complete.
Step Actions and Questions Yes No
1. Ensure the 802.1X EAP Type, User name,
and Password for the Machine,
Authentication Switch, and Authentication
Server match.
Complete.