Xerox Phaser 3330

Troubleshooting
Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345
Service Manual
2-75
Network Error - No Remote Xerox Server
Machine is unable to contact the remote Xerox SMart eSolutions Communication Server.
Applicable Errors
• 17-562: Auto-registration process fails to communicate
• 17-563: Machine fails to communicate with Xerox Edge Server
Initial Actions
• Check network and data configuration settings.
• Turn the printer off and then on again.
• If the problem persists continue troubleshooting.
Troubleshooting Procedure Table
BOOTP Problem Error
Machine is unable to contact the remote Xerox SMart eSolutions Communication Server.
Applicable Errors
• 17-700: BOOTP Server Error
• 17-710: BOOTP Server Error
• 17-800: DHCP Server Error
• 17-810: DHCP Server Error
Initial Actions
• Turn the printer off and then on again.
• If the problem persists continue troubleshooting.
5. Cycle printer power.
Does the error persist?
Install a new Main PWB:
• Phaser 3330 (PL
1.0.7, Parts List 1.0
Phaser 3330 Main)
• WorkCentre 3335 and
3345 (PL 6.1.7, Parts
List 6.1 WorkCentre
3335/3345 Main).
Complete.
Step Actions and Questions Yes No
1. Verify the SMart eSolutions settings are
correct.
Complete.
Step Actions and Questions Yes No