14.2  Alarm Displays
 14.2.2  Troubleshooting Alarms
14-27
A.862: 
Overheat Alarm
The surrounding tem-
perature is too high.
Check the surrounding 
temperature using a 
thermostat.
Lower the surrounding 
temperature by improving 
the installation conditions 
of the Linear Servomotor 
or the machine.
–
The overheat protec-
tion input signal line is 
disconnected or 
short-circuited.
Check the input voltage 
of the overheat protec-
tion input on the Motion 
Monitor Tab Page on 
the SigmaWin+.
Repair the line for the 
overheat protection input 
signal.
–
An overload alarm 
was reset by turning 
OFF the power sup-
ply too many times.
Check the alarm display 
to see if there is an 
overload alarm.
Change the method for 
resetting the alarm.
–
Operation was per-
formed under an 
excessive load.
Use the accumulated 
load ratio to check the 
load during operation.
Reconsider the load and 
operating conditions.
–
A failure occurred in 
the SERVOPACK.
–
The SERVOPACK may be 
faulty. Replace the 
SERVOPACK.
–
The temperature 
detection circuit in the 
Linear Servomotor is 
faulty or the sensor 
attached to the 
machine is faulty.
–
The temperature detec-
tion circuit in the Linear 
Servomotor may be faulty 
or the sensor attached to 
the machine may be 
faulty. Replace the Linear 
Servomotor or repair the 
sensor attached to the 
machine.
–
A.890: 
Encoder Scale 
Error
A failure occurred in 
the linear encoder.
–
The linear encoder may 
be faulty. Replace the lin-
ear encoder.
–
A.891: 
Encoder Module 
Error
A failure occurred in 
the linear encoder.
–
Turn the power supply to 
the SERVOPACK OFF and 
ON again. If an alarm still 
occurs, the linear encoder 
may be faulty. Replace the 
linear encoder.
–
A.8A0: 
External Encoder 
Error
Setting the origin of 
the absolute linear 
encoder failed 
because the motor 
moved.
Before you set the ori-
gin, use the fully-closed 
feedback pulse counter 
to confirm that the 
motor is not moving.
The motor must be 
stopped while setting the 
origin position.
page 12-3
A failure occurred in 
the external encoder.
–
Replace the external 
encoder.
–
A.8A1: 
External Encoder 
Module Error
A failure occurred in 
the external encoder.
–
Replace the external 
encoder.
–
A failure occurred in 
the Serial Converter 
Unit.
–
Replace the Serial Con-
verter Unit.
–
A.8A2: 
External Incre-
mental Encoder 
Sensor Error
A failure occurred in 
the external encoder.
–
Replace the external 
encoder.
–
A.8A3: 
External Abso-
lute Encoder 
Position Error
A failure occurred in 
the external absolute 
encoder.
–
The external absolute 
encoder may be faulty. 
Refer to the encoder 
manufacturer’s instruc-
tion manual for correc-
tions.
–
Continued on next page.
Continued from previous page.
Alarm Number: 
Alarm Name
Possible Cause Confirmation Correction Reference