82 Maintenance and Troubleshooting
6
Troubleshooting the RNA Application
Symptoms (RNA)
Missing RNA Fragment
Back to “Symptoms (RNA)” on page 69.
Most probable causes Solution
Sample salt concentration is too high. Refer to the maximum sample buffer salt limits as specified in the Kit Guide.
Dilute samples with deionized RNase free water, if necessary,
Probable causes Solution
RNase contamination of electrodes or
reagents.
Clean electrodes with RNaseZAP. Follow cleaning procedure, see “How to Clean
the Pin Set of the Electrode Cartridge” on page 126.
Prepare a new chip with fresh reagents. Wear powder-free gloves when
preparing the chip.
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