Brother MFC-9340CDW - Receiving Faxes Troubleshooting; Cannot Receive a Fax

2-87
Confidential
■ Paper jam at paper eject section
<User Check>
- Turn the orientation of the papers loaded in the paper tray by 180°.
- Check if the thickness of the paper is 60 to 105 g/m
2
.
(60 to 163 g/m
2
for manual feed slot.)
- Check if a label sticks to a roller or the paper transport section.
■ Paper jam at duplex tray section
<User Check>
- Turn the orientation of the papers loaded in the paper tray by 180°.
- Check if the thickness of the paper is 60 to 105 g/m
2
.
(60 to 163 g/m
2
for manual feed slot.)
- Check if a label sticks to a roller or the paper transport section.
Step Cause Remedy
1 Foreign object at the back of the
machine
Remove foreign object. Check if a label
sticks to the side or underside of a part.
2 Eject actuator catching on some
position
Re-assemble the eject actuator.
3 Fuser cover installation failure Re-assemble the fuser cover.
4 Back cover installation failure Re-assemble the back cover.
5 Eject sensor PCB harness
connection failure
Check the eject sensor PCB harness
connection and reconnect it.
6 Back cover failure Replace the back cover.
7 Eject roller 1 failure Replace the fuser cover.
8 Eject sensor failure Replace the eject sensor PCB ASSY.
9 Main PCB failure Replace the main PCB ASSY.
Step Cause Remedy
1 Foreign object inside the duplex
path
Remove foreign object. Check if a label
sticks to the side or underside of a part.
2 Fuser cover installation failure Re-assemble the fuser cover.
3 Back cover installation failure Re-assemble the back cover.
4 Main PCB failure Replace the main PCB ASSY.