Brother MFC-9340CDW Service Manual

2-103
Confidential
4.4 Software Setting Problems
The end user can solve problems pertaining to software, for instance, print cannot be made
from a computer although test print and printer setting print can be made from the machine,
by following the User Check items. If the same problem occurs, follow each procedure in the
order of the number described in the Step column in the tables below.
4.4.1 Cannot print data
<User Check>
- Check that the USB cable or LAN cable is not damaged.
- Check that the correct machine is selected if you have an interface switching device.
- Check the descriptions on the software setting in the User's guide.
- Check the driver setting.
- Restore the settings at factory shipment. (Refer to User's guide.)
* Follow the procedures below to verify the product ID in Macintosh.
(1)Select [About This Mac] from the [Apple] menu.
(2)Click the [More Info...] button in the [About This Mac] dialog box.
(3)Select [USB] under the [Hardware] in [Contents] on the left side.
(4)Select the machine (MFC-XXXX or DCP-XXXX) from [USB Device Tree].
(5)Check [Product ID] in [MFC-XXXX or DCP-XXXX].
■ Product ID (Hexadecimal)
DCP-9020CDW: 02D3h
DCP-9020CDN: 02B1h
MFC-9130CW: 02ADh
MFC-9140CDN: 02AEh
MFC-9330CDW: 02AFh
MFC-9340CDW: 02B0h
Step Cause Remedy
1 Machine connection When using Macintosh, check the product
ID* in Macintosh and update the firmware if
the product ID is not correct.
2 Main PCB failure Replace the main PCB ASSY.

Brother MFC-9340CDW Specifications

Printing Specifications

print speed (black)	up to 23 ppm
print speed (color)	up to 23 ppm
print resolution	up to 600 x 2400 dpi
automatic duplex printing	Yes

Copying Specifications

copy speed (black)	up to 23 cpm
copy speed (color)	up to 23 cpm
copy resolution	600 x 600 dpi
copy reduction/enlargement	25% - 400% in 1% increments

Scanning Specifications

scanner type	Color Flatbed with ADF
document glass size	8.5” x 11.7”
scan resolution (optical)	1200 x 2400 dpi
scan resolution (interpolated)	19200 x 19200 dpi

Fax Specifications

fax modem	33.6k bps
fax page memory	up to 500 pages
speed dial locations	200

Memory and Interfaces

memory (standard/max)	192MB / 192MB
standard interfaces	Wireless 802.11b/g/n, Ethernet, Hi-Speed USB 2.0
usb direct interface	Yes

Supplies and Accessories

black toner cartridge yield	2, 500 pages
cyan toner cartridge yield (standard)	1, 400 pages
magenta toner cartridge yield (standard)	1, 400 pages
yellow toner cartridge yield (standard)	1, 400 pages
cyan toner cartridge yield (high capacity)	2, 200 pages
magenta toner cartridge yield (high capacity)	2, 200 pages
yellow toner cartridge yield (high capacity)	2, 200 pages
drum unit yield	15, 000 pages
belt unit yield	50, 000 pages
waste toner box yield	50, 000 pages
multi-purpose paper	Letter, 500 sheets