Dieci SAMSON AGRI MAX - Warranty: Validity; Guarantee in Countries with Assistance Centers; Guarantee in Countries with no Assistance Centers; Examining Replaced Faulty Parts

4 | Warranty
26 DOCMA0000006‐UK ﴾ENG﴿ ‐ Samson FPT 3A
4.5 Warranty: validity
4.5.1 Guarantee in countries with assistance centers
Theguaranteecoversthe replacement orrepairoffaulty parts proven defectiveasaresult of thematerial
used,itsmanufacturingorassembly
DIECI s.r.l.reservesthesolerighttoauthorizetherepairorreplacementoffaultyparts.
DIECI s.r.l.shallresolvetheanomalythroughthemeansandmethodsitdeemsmostappropriate
DIECI s.r.l.isresponsiblefor:
– Thematerialsused
– Labor
– Travelexpenses
TheCustomerisresponsiblefor:
– Packingandshippingcostsforreplacementparts
– AllotherexpensesnotlistedunderthoseforwhichDIECI s.r.l.isliable.
4.5.2 Guarantee in countries with NO assistance centers
Refersexclusivelytothefreesupply,exworksbyDIECI s.r.l.,ofpartsnolongerusableduetofaultyoriginal
material,manufacturingand/orassembly.
4.5.3 Examining replaced faulty parts
Beforegrantingtheguarantee,DIECImayaskforthefaultypartsreplacedduringtherepairstobereturnedat
DIECI s.r.l.'sexpense.
4.5.4 Additional guarantee for repairs and replacement parts
Repairsmadeunderguaranteeornot,andpartsreplacedduringrepairwork,areguaranteedfor3months
fromthedateofrepairorinstallation,eveniftheoriginalguaranteehasexpired.
4.5.5 Intervention campaigns for faulty products
ThereplacementproceduresofpartsacknowledgedtobefaultywillbeagreeduponbyDIECI s.r.l.andits
distributors/dealers/authorizedworkshops.
These intervention campaigns can be followed directly by DIECI s.r.l. suppliers, who are responsible for
supplyingthecomponentstobereplaced(interventionsauthorizedbyDIECI s.r.l.).
TheaboveinterventionswillbeprecededbywrittencommunicationfromDIECI s.r.l.toitspurchasers.
OnlyDIECI s.r.l.candecidetheinterventionmethod(repair,replacementormodification).
4.6 Warranty: intervention request
4.6.1 Guarantee: claim
TheclaimofthefaultypartmustbemadebytheCustomer,Dealer,DistributororAuthorizedworkshopand
mustbesentdirectlytoDIECI s.r.l.CustomerServicewithin8daysfromwhenitisnoted.
Theclaimmustincludeacleardescriptionofthedefectandprecisereferencestothevehicle(type,model,
and serial number). This information can be found on the vehicle in the places indicated in the USE AND
MAINTENANCEMANUAL.