Troubleshooting
318 Service Instructions 745-35-10 S/745-35-10 A - 02.0 - 04/2017
Error code 2000-2999: Error messages motors
2101 Step motor transport clamp
timeout reference
• Faulty cable to the reference
switch
• Reference switch defective
• Replace the cable
• Replace the reference switch
2102 Step motor transport clamp
overload
• Blocked/sluggish, defective
• Control defective
• Fix blockage
• Check the encoder cable and
replace, if necessary
• Replace the step motor
2103 Step motor transport
• Step motor transport clamp
(transport clamp) has step loss
Check seizing of the transport
clamp
2121 Transport clamp step motor:
• Encoder plug (Sub-D, 9-pin)
not connected or defective
• Encoder defective
• Check the encoder cable
connection and replace encoder
cable, if necessary
2122 Pulse-wheel search time out • Check connection cables
• Check step motor for stiff
movement
2130 Step motor card defective • Perform software update
p. 296
• Replace the step motor card
• Replace the control
2152 Step motor transport clamp
excess current
• Replace the transport clamp step
motor
• Replace the control
2153 Step motor transport clamp
excess voltage
Check the mains voltage
2155 Step motor transport clamp
overload
• defective/seized up
• defective
• Control defective
• Fix blockage/sluggishness
• Replace the step motor
• Replace the control
2156 Step motor transport clamp
overheat
• Step motor transport clamp
seized up
• Faulty step motor transport
clamp
• Control defective
• Eliminate seizing
• Replace the transport clamp step
motor
• Replace the control
Error code Symbol Meaning Remedial action
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