13-2 13-313-3
When It Does Not Work Right
Symptom Possible Cause Solution Reference
Drops the media while
detecting.
Bright light might be shining
onto the media sensor.
Block the light if there is direct
sunlight shining on the plotter
that is placed near the window.
Move away the fluorescent
lamps if there is one close to
the plotter.
Media sensor may be
defective.
Contact your sales
representative or the Graphtec
call center. Set the media
sensor to DISABLED to use the
plotter temporarily.
P.10-4
Enabling/
Disabling the Media
Sensors (MEDIA
SENSOR)
Media wobbles. Push rollers are not set
correctly on the grit rollers.
Check the position of the push
rollers.
P.2-6
Loading
Media (Paper or
Marking Film)
One of the push roller
goes off the media.
The leading edge or the
trailing edge of the media is
not cut straight against the
media.
Cut the edge of the media
straight.
Tool carriage hits the left
side of the plotter and
"POSITION ALARM" is
displayed after selecting
the media type. Or, it
hits the right side of the
plotter and "POSITION
ALARM" is displayed.
Push roller sensor may be
defective if it hits the left
side of the plotter.
Home sensor may be
defective if it hits the right
side of the plotter.
Contact your sales
representative or the Graphtec
call center. Set the push roller
sensor to DISABLED to use the
plotter temporarily.
P.10-4
Enabling/
Disabling the Media
Sensors (MEDIA
SENSOR)
The plotter stops with
"POSITION ALARM"
displayed during
initialization or cutting.
CONDITION setting for the
media is invalid.
Slow down the speed or lower
the FORCE.
P.2-24
Setting Tool
Condition
The pen carriage does not
move by hitting something.
Move the object disturbing
the operation, and turn on the
plotter after turning it off once.
External force is applied
to the pen carriage while
cutting.
Move the object disturbing
the operation, and turn on the
plotter after turning it off once.
Movement is disturbed
by the media chaff in the
operation area.
Move the object disturbing
the operation, and turn on the
plotter after turning it off once.
The plotter is defective. Contact your sales
representative or the Graphtec
call center.
It is cutting with origin
point shifting to center of
the media.
Data created with lower
left origin point is received
when the plotter is set with
center origin point.
(With HP-GL command)
Reset the origin point to center
on the application software,
or reset the origin point of the
plotter to lower left.
P.3-9
Setting
Origin Point When HP-
GL is Set
Media jumps out to
forward side.
Selected wrong type of the
media.
Check the type of media,
"SHEET", "ROLL-1 REAR
SET", or "ROLL-2 REAR SET".
P.2-20
Setting
Feeding Method